Frequently Asked Questions
General
What are your hours of operation?
Windy City Limousine is staffed 24 hours a day, 7 days a week, 365 days a year. You will always get a live agent when you call into our office regardless of time or day.
How far in advance should I book my reservations?
We always suggest booking sooner rather than later as we boast a generous change/cancel policy. Sedans/SUVs can be accommodated with a 2 hour notice (often much less if pick up is at the airport). Buses are subject to availability at the time of booking and are often in high demand. We suggest booking these vehicle types with as much notice as possible. Online reservations are limited to sedan/SUV bookings and must be booked a minimum of 4 hours in advance.
Do you only service the Chicagoland area?
Windy City Limousine can provide transportation for you anywhere in the world. We are proud to have an extensive network of partners that share the values and business practices that we do. Instead of managing multiple companies and contacts, let Windy City do the work for you. One contact, one bill.
What forms of payment do you accept?
Windy City Limousine accepts all major credit cards (Amex, Visa, Mastercard, Discover). We also accept check payments if received in our office a minimum of 10 days prior to service, ACH payments/wire transfer, or cash payment in the vehicle (for trips $100.00 or less). A credit card is required to be on file even if paying by check, ACH or in the vehicle as a guaranteed form of payment or in case of overages.
What is your cancellation policy?
Sedans, SUVs, and 8 passenger stretch limousines have a 2 hour change/cancellation policy. Vans have a 48 hour change/cancel policy. Limo buses and shuttle buses have a 7 day change/cancel policy.
Events, Weddings, and Group Charters have a 14 day change/cancel policy.
How do I request a refund?
If you cancelled your reservation that was pre-paid, please reach out to our accounting team accounting@windycitylimos.com to request your refund. If you were not satisfied with your service, please reach out to our Client Services team. We will research the issues and work to resolve within 48 hours.
How do I request a copy of a receipt?
Email accounting@windycitylimos.com to request a copy of a receipt.
Does Windy City Limousine provide car seats?
We do offer car seats when requested. Please be sure to ask your agent when calling. There is a charge of $40.00 per car seat. Please allow extra time on your pick up as the chauffeur will have you install the car seat so that the seat is installed to your inspection.
I require an ADA vehicle, how do I book?
We have ADA vans on our fleet with wheelchair lifts. Please mention your need when booking your reservation and our agents will be able to assist in scheduling a vehicle to suit your needs.
Are pets allowed in your vehicles?
Pets are allowed in our vehicles when crated.
I left an item in one of your vehicles during my reservation, how do I retrieve my item?
Please reach out to our team via phone. We will require the reservation number and a description of the item and will take down your contact information. If it is same day and the chauffeur is still on the road, we will have the chauffeur bring the item to you. If it is not same day and the item is found, our office manager will reach out to arrange to get the item back to you.
My flight is delayed or I missed my flight, do I need to advise your office?
Our dispatch team tracks inbound flights and will be aware if your flight is delayed. Your vehicle will be ready when your flight does finally arrive. If you missed your flight, please call into our office to advise as soon as possible to advise of any new flight information so that we are able to track your correct flight.
Can I change or cancel my reservation online?
For changes or cancellations on reservations that are less than 4 hours out, please call into our office. Otherwise, yes, you may change or cancel your reservation online.
Events, Weddings, & Group Charters
Are deposits required for events or weddings?
To ensure that Windy City Limousine is able to guarantee the availability for the requested date, a non-refundable retainer is due at the time of booking.
30% non-refundable retainer is due at the time of booking for all Vans, Buses and Specialty Equipment Reservations.
50% non-refundable retainer is due at the time of booking/contract signing for all Events, Weddings & Group Charters.
Why does Windy City Limousine have the hourly consecutive minimums on charters?
From past experience, we have found that an hourly minimum is the most cost effective approach to provide you flexibility to visit multiple venues within a consecutive timeframe.
Are we allowed to bring alcohol/coolers on the vehicle?
Yes. Coolers are allowed on any vehicle, and alcoholic beverages are allowed on all vehicles except sedans and SUVs. If all passengers are 21 years of age, alcoholic beverages can be consumed in the vehicle. We kindly ask that you refrain from bringing glass containers on the vehicles (aluminum and plastic are preferred).
Note: if you are in the city of Chicago, there is an alcohol ordinance that may require you to book a security guard for your vehicle to consume alcohol.
What are ways to utilize the vehicle during the hourly minimum?
The most common request is for shuttle service. Rather than booking multiple vehicles, you can do a couple pickups for your guests. Buses have a lot of luggage space which is perfect for transporting gifts or other supplies from the venue. Due to liability, we will not transport the gifts without having a designated person to look after the packages. The chauffeur is at your service during your reserved timeframe. If you need them to make extra trips or special stops, do not hesitate to ask.
Can I look at the vehicles before I book?
Of course! You are welcome to schedule a time to visit our Broadview, IL facility and let us know which vehicles you would like to preview. We welcome and encourage potential or existing customers to come visit us!
Do I have to know my final itinerary at the time of booking?
Not at all! You can update the itinerary at any time. And just in case, we’ll provide a reminder 14 days prior to pickup date of the itinerary details we have on file.
What if I do not know the final count of passengers?
Always aim high. As your event approaches, vehicles can be switched pending availability. It is always easier to decrease number of seats rather than to increase your reservations.
Who can I contact when the wedding or event coordinator is not in the office?
You can call 847-916-9300 and dial 1 for dispatch. They are staffed 24/7 and can help you with any questions or itinerary changes. They can disclose chauffeur name and contact phone number. Drivers are not allowed to be on the phone while driving, so dispatch can communicate with them via radio.