General
What is your service area? (back to top)
Our primary service area is the Chicago metropolitan area. We can also provide ground transportation service throughout Illinois, Wisconsin, Indiana, and other locations upon request. Call our customer service department at 630-227-0777 for details and a rate quote.

What vehicles do you offer for hire? (back to top)
Our fleet includes sedans, stretch limousines, stretch SUVs, mini buses, party buses, and vans.

Are you closed on any holidays? (back to top)
No. As the premier limousine service provider in Chicago, we offer limo service 24 hours a day, 7 days a week, 365 days a year.

How far in advance do I need to make a reservation? (back to top)
We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us at 630-227-0777 and we will do our best to assist you.

Do you provide child safety seats for your vehicles? (back to top)
No, we do not provide child safety seats. However, all of our vehicles are equipped with the proper seat belts, so you are welcome to bring your own child seat.

Do you have a lost and found department? (back to top)
Yes. Please contact our customer service department at 630-227-0777 between 9:00 a.m. and 5:00 p.m., Monday through Friday. While Windy City Limousine is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate any lost items.

What is your privacy policy? (back to top)
At Windy City Limousine, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Windy City news, specials, and promotions. We will never sell your information to anyone.

Rates & Billing
What is your cancellation policy? (back to top)
We require at least 1-hour notice to change or cancel your reservation. If you cancel less than one hour before your scheduled pick up time, we will charge a 50% cancellation fee.

What credit cards do you accept? (back to top)
We accept all major credit cards, including MasterCard, Visa, American Express, Discover, and Diners Club.

Why do you ask for a credit card number when I make my reservation? (back to top)
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).

Do I have to pay with the credit card provided during reservation set up? (back to top)
No. You are welcome to pay with another credit card, cash, or your Illinois check. The credit card number provided at the time of your reservation is used only for guaranteed payment.

Do you accept checks? (back to top)
Yes. We accept business and personal checks drawn on accounts at Illinois banks.

Do I need an account to make a reservation? (back to top)
No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.

How do I get a duplicate receipt? (back to top)
Contact our accounting department at 630-227-0777. They can fax you a duplicate receipt for your records.

Why are the dates on my bill different from my travel dates? (back to top)
We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.

Why is the amount charged different from the amount I was quoted ? (back to top)
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 630-227-0777 to review your charges.

Can I set up a direct billing account? (back to top)
Yes. Please contact our accounting department at 630-227-0777 for details and to request an application.

Airport Transfers
What is a shared ride? (back to top)
A shared ride is a discounted rate offered to customers traveling to/from O’Hare and Midway airports. With shared ride service, at our discretion, you may share a vehicle with other travelers going to a similar geographic location.

Shared ride service is available for 1-3 passengers traveling to/from the same address, with no more than two pieces of luggage and one carry-on bag per person. Larger groups, or those with more luggage or equipment, will be required to use private ride service.

Wait time on shared ride service is limited to five minutes (longer delays will be subject to private car rates). Allow an additional 20-30 minutes of travel time.

What is a private ride? (back to top)
A private ride is private car service, meaning you will not be asked to share a vehicle with other travelers. There is a 15-minute wait time grace period on private ride service.

Why do you suggest such early pick up times for departures? (back to top)
Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.

What happens if my flight is delayed? (back to top)
We monitor all flights arriving at O’Hare and Midway airports. As the estimated arrival time for your flight approaches, our system automatically updates your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. You do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).

Will your driver help me with my luggage? (back to top)
Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.

Will you meet passengers in the airport? (back to top)
Yes, we offer several different services from baggage meets to on-site coordinators for large groups. Please call us at 630-227-0777 for more details.

Events & Special Occasions
Do all weddings have to be booked as charters? (back to top)
Wedding service for the bridal party must be booked as a charter. However, we can provide transportation services for wedding guests as point-to-point service.

Do you have any larger vehicles? (back to top)
Yes. In addition to sedans, stretch limousines, and stretch SUVs, our fleet includes mini buses, party buses, and vans that can accommodate larger groups. We can also provide motorcoach service when needed.